Shipping Policy

Shipping Policy - Little Munchkin Lounge

Thank you so much for choosing Little Munchkin Lounge! We want to make sure your shopping experience is smooth and stress-free. Below is everything you need to know about our shipping process — from order processing to delivery options.

1. Shipping Locations

We’re happy to ship to all addresses within the United States. Right now, we don’t offer international shipping, but we hope to expand that soon!

2. Processing Time

We work hard to get your order ready as quickly as possible. After you place your order, it will typically be processed within 1-3 business days.

  • What’s Included in Processing?
    • Verifying your order
    • Carefully packaging your items
    • Preparing for shipment

Keep in mind that business days are Monday through Friday, excluding holidays. If you place an order after 6:00 PM EST or over the weekend, we’ll get started on it the next business day.

3. Shipping Methods & Costs

We offer two shipping options to meet your needs:

  • Standard Shipping:

    • Delivery in 3-7 business days (excluding weekends and holidays).
    • Starting at $5.99 (the exact cost depends on where you’re located).

  • Express Shipping:

    • Delivery in 1-2 business days (excluding weekends and holidays).
    • Starting at $25.99 (cost varies based on your location).

At checkout, you can choose the option that works best for you. We’re here to make sure your order gets to you as quickly as possible!

4. Delivery Times

Once your order is on its way, we’ll send you an email with a tracking number, so you can keep an eye on your package every step of the way.

  • Standard Shipping: You can expect delivery in 3-7 business days.
  • Express Shipping: Your order will arrive in 1-2 business days.

Please note: during busy seasons (like holidays), there could be slight delays, so we recommend ordering early to avoid any hiccups.

5. Return Shipping Costs

If you ever need to return an item, we’re happy to help! However, please note that customers are responsible for return shipping costs.

  • You’ll receive a refund for the cost of the item(s) once we get the return, but shipping costs are non-refundable.
  • When returning your item, we recommend using a trackable shipping service so you can easily monitor the return process.

If you need more info on returns, head over to our Return Policy page.

6. Order Tracking

After your order has shipped, we’ll send you an email with all the tracking details. You can track your package directly from there. If you need help or didn’t receive your tracking info, feel free to reach out to us, and we’ll assist you right away!

7. Issues with Orders

We want to make sure you’re completely happy with your purchase, but we understand that sometimes things don’t go as planned. If there’s an issue with your order — like a damaged item or lost package — here’s what to do:

  • Damaged or Incorrect Items: If your item arrives damaged or isn’t what you ordered, let us know within 7 days, and we’ll either replace it or issue a full refund.
  • Lost Packages: If your tracking says it was delivered but you haven’t received it, please check with your neighbors or local post office. If you’re still having trouble, just reach out, and we’ll help you sort it out.

8. Customer Support

If you have any questions or need assistance, don’t hesitate to reach out! Our friendly customer support team is here to help:

We’re available Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time). We’re closed on weekends and holidays, but we’ll get back to you as soon as we can!

Why This Shipping Policy Matters

  • Clear Expectations: You’ll always know what to expect in terms of shipping costs, delivery times, and how to return items if needed.
  • Flexibility: Choose from Standard or Express shipping depending on how fast you need your goodies!
  • Transparency: We’re upfront about return shipping costs so you can plan accordingly. No surprises here!

Thanks again for shopping with us at Little Munchkin Lounge! We’re excited to get your order to you, and we’re here to help every step of the way. If you have any questions, feel free to get in touch!